Help Center

The bristles are made of silicone reinforced softness grade. They are soft as regular soft toothbrush. It is designed to not hurt your gums & teeth.

Yes. The silicone bristles are extra soft, damage to your braces is excluded . Just as with a regular toothbrush, additional cleaning is recommended.

Just as regular toothbrush just rinse it with water.

No. The ultra flexible silicone of the mouthpiece adapts to rows of teeth of all sizes.

Yes 360SonicBrush is designed safe to be with children above 6 years old. Please do not let your children play with the brush. 

A fully charged battery will last up to 7 days during normal use. To make sure that the battery runs at full capacity, you need the battery completely. If possible, avoid charging in between.

Of course you can! Just contact us and we will be more than happy to assist you.

If you received your brush damaged please take a picture and send it over to us at hello@360sonicbrush.com with your order # and we will be more than happy to assist you to get an replacement.

Unfortunately, some times shipping courier companies can take very long time to deliver the item specially if the item is shipped from our international ware houses. So please allow 3-5 weeks to be delivered if you have not still received the item please contact us.

360SonicBrush limited warranty will cover all of the internal issues with our device. Warranty will not cover the broken device. If you received it broken please contact us.

Yes and No. We can always look up your account in your system if you don't have the proof of purchase.