The bristles are made of silicone reinforced softness grade. They are soft as regular soft toothbrush. It is designed to not hurt your gums and teeth and avoid sensitivity.
A fully charged battery will last up to 7 days during normal use. To make sure that the battery runs at full capacity, you need the battery completely charged for 90 minutes. If possible, avoid charging in between.
If you received your brush damaged please take a picture and send it over to us at hello@360sonicbrush.com. Please include your order # and we will be more than happy to assist you to get a replacement.
Unfortunately, sometimes shipping courier companies can experience a delay in shipping the item specially if the item is shipped from our international warehouse. If you see no movement in shipping for more than 15 days please contact us.
360SonicBrush 30 days warranty will cover all of the internal issues with our device, damaged device received from the delivery date. If the product is broken because of misuse it cannot be eligible for the replacement.
Yes and No. We can always look up your account in the system if you provide us full name on the order placed with our store. You can always find your order number from the email confirmation received from hello@360sonicbrush.net
